Privacy & Safety Policy

Information We Collect

• Account information — name, email address, ZIP code
• Pool data — pool size, pool type, water test results
• Usage data — how you interact with the app, features used, session duration
• Location data — with your permission, used to match you with nearby pool supply stores

How We Use Your Data

• Provide accurate water treatment recommendations tailored to your pool
• Match you with nearby pool supply stores and service professionals
• Improve our chemistry engine and treatment algorithms
• Send promotional notifications from partner stores (opt-in only)

What We Don't Do

• We never sell your personal data
• We never share your full name with stores or pros without your explicit opt-in
• We never store credit card information on our servers — payments are processed by Stripe and Apple/Google
• We never send direct messages from stores to customers

Business Partner Data

Pool supply stores and service professionals who partner with MyPoolGuy have limited access to customer data:

• Stores see anonymized customer data (first name + last initial only)
• Full customer details are only shown with your explicit opt-in, such as requesting servicing from a pro
• Chemical branding and promotional data from stores is stored securely

Data Storage & Security

• PostgreSQL database with encrypted connections
• Authentication tokens stored securely
• Passwords hashed with bcrypt

Your Rights

• Delete your account and all associated data at any time
• Export your complete test history
• Opt out of store data sharing
• Disable location services (ZIP code used as fallback for store matching)

Third-Party Services

• OpenAI — powers AI explanations. No personal data is sent to OpenAI; only pool chemistry readings are transmitted.
• Stripe — payment processing for business accounts
• Apple / Google — in-app purchases for consumer subscriptions

Children

MyPoolGuy is not intended for children under 13 years of age. We do not knowingly collect personal information from children under 13.

Contact

For privacy-related questions or requests, contact us at [email protected].