By using MyPoolGuy, you agree to these Terms of Service. If you do not agree to these terms, please do not use the service.
The Service
MyPoolGuy provides pool water chemistry analysis, treatment recommendations, and connects users with pool supply stores and service professionals. The service is available through mobile applications and web portals.
Accounts
You must provide accurate information when creating an account
One account per person
You are responsible for maintaining the security of your login credentials
One Account Per Device: Each device may only be associated with one MyPoolGuy account. Creating multiple accounts on the same device is prohibited and may result in account suspension.
Review Policy: Users may submit one review per service professional. A 7-day cooldown period applies between reviews. Review manipulation, including coordinated review bombing, is strictly prohibited and will result in permanent account termination.
Anti-Abuse: We employ device fingerprinting, IP monitoring, and behavioral analysis to detect and prevent abuse. Suspicious activity is automatically flagged for admin review.
Consumer Subscriptions
Free tier — water testing and treatment plans at no cost
Pro — $0.99/month, billed through Apple App Store or Google Play
Subscriptions are managed through your device's app store
Cancellation follows Apple/Google policies for your region
Business Subscriptions
Billed monthly or annually via Stripe
Annual plans receive 2 months free
Pricing is per location
Custom pricing may be negotiated for enterprise accounts
Pool Service Professionals
Service professionals must maintain a minimum 4.5 star rating to remain listed on the platform
Reviews are accepted from verified app users only
Falling below 4.5 stars results in removal from the platform without refund — this will be outlined in the service agreement signed at onboarding
Promotions & Advertising
Stores may send promotional push notifications to users within their assigned territory
Promotion frequency is limited by the store's subscription tier
All promotions are subject to MyPoolGuy approval
Promotions deemed inappropriate may be removed without notice
Limitation of Liability
MyPoolGuy provides chemistry recommendations based on standard pool chemistry formulas. We are not responsible for damage resulting from improper chemical application. Always follow chemical manufacturer safety guidelines. See our Safety & Disclaimer page for important safety information.
Intellectual Property
MyPoolGuy, its chemistry engine, all content, branding, and associated intellectual property are the property of Dubas Digital LLC.
Termination
We may suspend or terminate accounts that violate these terms
Business accounts terminated for rating violations forfeit any remaining subscription balance
Governing Law
These terms are governed by the laws of the State of New Jersey.